Shipping & Returns

SHIPPING

We ship to locations worldwide. Please note that because we make all design only from the moment they are ordered, the production can take from 1 to 3 weeks, plus shipment about 2 business days. Shipping costs are determined by location.

RETURNS

Items bought on with any kind of discount are not returnable for exchange or refund. All sales are final. The customer has the right to return new (unworn or unused) goods within 14 days of receival. Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fitting. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. The 14-day-period shall commence after receipt of this instruction (e.g. via e-mail, fax), but in any event no earlier than the receival of the goods by the customer. In order to comply with the 14-day-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period.

DAMAGES

If you receive a damaged item please contact us immediately. All damages must be reported within 48 hours upon receiving your order, please send an email to hello@nele-be.com with images and a detailed description of the damage. You will receive an address to return the product